# How to know the agent who is pickup the call in the queue

**URL:** <https://community.asterisk.org/t/how-to-know-the-agent-who-is-pickup-the-call-in-the-queue/84661>\
**Category:** Asterisk APIs\
**Created:** [June 22, 2020, 10:25am UTC](https://community.asterisk.org/t/how-to-know-the-agent-who-is-pickup-the-call-in-the-queue/84661 "2020-06-22T10:25:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![htrakotoarimanana](https://avatars.discourse-cdn.com/v4/letter/h/a87d85/32.png) [@htrakotoarimanana](https://community.asterisk.org/u/htrakotoarimanana)\
**Post date:** [June 22, 2020, 10:25am UTC](https://community.asterisk.org/t/how-to-know-the-agent-who-is-pickup-the-call-in-the-queue/84661/1 "2020-06-22T10:25:46Z")

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Hello,

Using AMI or ARI, how to know the agent who is answered the call in one queue?

Thanks a lot

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**Author:** ![jcolp](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/jcolp/32/8848_2.png) [@jcolp](https://community.asterisk.org/u/jcolp)\
**Post date:** [June 22, 2020, 10:38am UTC](https://community.asterisk.org/t/how-to-know-the-agent-who-is-pickup-the-call-in-the-queue/84661/2 "2020-06-22T10:38:56Z")

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ARI does not provide this information, as its purpose is not for it.

AMI raises an event when an agent is connected to a caller[1]. If this isn’t what you mean, then you’ll need to further describe exactly what you are trying to do.

[1] [https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+ManagerEvent\_AgentConnect](https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+ManagerEvent_AgentConnect)

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**Author:** ![htrakotoarimanana](https://avatars.discourse-cdn.com/v4/letter/h/a87d85/32.png) [@htrakotoarimanana](https://community.asterisk.org/u/htrakotoarimanana)\
**Post date:** [June 22, 2020, 10:43am UTC](https://community.asterisk.org/t/how-to-know-the-agent-who-is-pickup-the-call-in-the-queue/84661/3 "2020-06-22T10:43:44Z")

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Thank you for your reply.  
Yes it is, a way that I can know the agent who is pickup the call in the queue.

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**Author:** ![system](https://global.discourse-cdn.com/asterisk/original/2X/4/475d0c889911cfb84ac4881ad6df8b523e3f9105.png) [@system](https://community.asterisk.org/u/system)\
**Post date:** [July 22, 2020, 10:43am UTC](https://community.asterisk.org/t/how-to-know-the-agent-who-is-pickup-the-call-in-the-queue/84661/4 "2020-07-22T10:43:54Z")

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