How to integrate Asterisk with other callcenter system?

Asterisk Asterisk Support
1

Hi All,

How to integrate Asterisk with other callcenter system such as aspect ?

Thanks for advance

2

Reads like title of a thesis. Need be more specific about what you want to accomplish.

3

Can i use Asterisk instead of E1 to plug in other callcenter system

Thanks in advance

4

[quote=“lekie”]Can i use Asterisk instead of E1 to plug in other callcenter system

Thanks in advance[/quote]

Depends on what the Aspect may support. If it supports standard SIP/H.323 than you may use VoIP to interconnect as opposed to TDM (E1/T1). But, really depends on what you are trying to achieve from a business/callflow perspective. More detail needed before real recommendations may be made.

Keep in mind, while VoIP sounds good, some of these vendors charge much more for a VoIP license than they do to throw in another TDM card…