How to get call from asterisk to softphone

Hello. I have a sip line with Ip address 172.20.xx.xxx. When I call my sip number, IVR is playing successfully. When I call my sip number, if I press number for transfer call to agent, then I need to get that call my agent’s softphone. how do it? I have no idea about it. How do it…

If you mentioned an agent, I could assume that you’re using a queue. In this case, configure your queues.conf file and add the agent’s SIP device as a member of the queue. Alternatively, you can use the dial() function to dial directly to the SIP device

http://asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/asterisk-DP-Basics-SECT-3.html#asterisk-DP-Basics-SECT-3.3

The main weakness of this version is that it uses the obsolete chan_sip, but in terms of your question it is a perfectly good foundation level course, and will take you to 101 or more.

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