How to get call from asterisk to softphone

Hello. I have a sip line with Ip address When I call my sip number, IVR is playing successfully. When I call my sip number, if I press number for transfer call to agent, then I need to get that call my agent’s softphone. how do it? I have no idea about it. How do it…

If you mentioned an agent, I could assume that you’re using a queue. In this case, configure your queues.conf file and add the agent’s SIP device as a member of the queue. Alternatively, you can use the dial() function to dial directly to the SIP device

The main weakness of this version is that it uses the obsolete chan_sip, but in terms of your question it is a perfectly good foundation level course, and will take you to 101 or more.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.