Dear All,
when all agents are busy, I want to announce the caller that he able to ask the agent to callback by pressing 5 menu …
How to create callback?
I appreciate any advise
Thanks & Regards
Hi,
Regarding to your queue configuration, take a look at the ‘joinempty’ parameter in queues.conf.
Regarding the callback feature, you have a large choice of auto dialing (AGI, .call files …)
Regards,
Constantin