How to create callback?

Dear All,

when all agents are busy, I want to announce the caller that he able to ask the agent to callback by pressing 5 menu …

How to create callback?

I appreciate any advise

Thanks & Regards


Regarding to your queue configuration, take a look at the ‘joinempty’ parameter in queues.conf.

Regarding the callback feature, you have a large choice of auto dialing (AGI, .call files …)