I am considering implementing a “call volume forecasting add-on” for Asterisk. Unfortunately, I am quite new to Asterisk, and I would greatly appreciate some community feedback in order to move in the right direction.
First, if I understand correctly, logs are stored in /var/log/asterisk/queue_log ; and possibly some “tricks” may have to be applied to prevent log rotation.
Then I need to access the call logs from a remote location in a programmatic manner:
- One idea would be to copy the file into an Apache directory and to protect it through .htaccess
- Another idea (probably better) would be to inject the logs into a MySQL database.
What would you suggest?
Also, if what feature and/or format of reports would you suggest for such a forecasting add-on?
Thanks in advance,
lokad.com workload forecasting