Agents log in using AgentLogin command.
(This makes them stay online until they hang up. Going on hook makes agent to logoff.)
We need some features available for agents.
- requesting number of last caller (or - saying number before they get connected)
- denote status code of last call.
- setting agents to pause and to unpause (staying on hold).
However, while agent is online, seems like no service codes available for agents.
wiki-page mentions status “after call working”.
but nothing detailed i could found about it.
How to achieve mentioned features?