# Hint:MWI ... help, I am not able to make it works

**URL:** <https://community.asterisk.org/t/hint-mwi-help-i-am-not-able-to-make-it-works/72112>\
**Category:** Asterisk SIP\
**Created:** [September 22, 2017, 8:05pm UTC](https://community.asterisk.org/t/hint-mwi-help-i-am-not-able-to-make-it-works/72112 "2017-09-22T20:05:19Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![ldardini](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/ldardini/32/48_2.png) [@ldardini](https://community.asterisk.org/u/ldardini)\
**Post date:** [September 22, 2017, 8:05pm UTC](https://community.asterisk.org/t/hint-mwi-help-i-am-not-able-to-make-it-works/72112/1 "2017-09-22T20:05:19Z")

</div>

I’d like to use a normal BLF key for monitoring voicemail, so I entered in extensions.conf the following entries:

exten =\> \*98104,hint,MWI:104@DEVEL  
exten =\> \*98105,hint,MWI:105@DEVEL

And they are correctly read by asterisk (core show hints)

\*98105@authenticated: MWI:105@DEVEL State:Unavailable Presence:not\_set Watchers 0  
\*98104@authenticated: MWI:104@DEVEL State:Unavailable Presence:not\_set Watchers 1

Unfortunately, it seems asterisk is not checking if there is any voicemail for 105 or 104 in the DEVEL context. I am using ODBC as storage engine for Voicemail and I have set pollmailboxes=yes and pollfreq=30. I have also tried leaving a message… MWI for voicemail 104@DEVEL when subscribed by the phone is working, but not when used with the MWI hint type.

Where is my mistake?