I am very new to working with IP phones so please bear with me if I sound like I don’t know what I’m talking about!
We have a network with ~25 phones, mostly Polycom 501s and a handful of 601s. We’re using FreePBX/Asterisk/Sip3.1.8 and I currently have the additional buttons on the phone/sidecars (I believe they’re called softkeys) set to be speed dials with buddywatch enabled. (Buddywatch = BLF = Presence = extension status monitoring) After getting everything set up, the customer is now requesting that some of the buttons be set as “intercom” buttons.
For example, the receptionist, Kay, has a Polycom 601 with a sidecar. Her phone has the following MACADDR-directory.xml:
[code]<?xml version="1.0" encoding="UTF-8" standalone="yes"?>201 1 1 203 2 1 204 3 1 205 4 1 206 5 1 [/code]
I would like to add a button that dials *80203 or the equivalent. Kay needs to be able to press a speed dial button for 203 to call that extension, and another button that calls 203 and has 203 auto-answer on speaker (like an intercom) Manually dialing *80203 works, but they want a button that does it.
Is this possible? I have spent a lot of time researching it and I may just not be connecting the dots, but it seems like I should be able to do. Any help is greatly appreciated!