I have a small call center that runs different campaigns for different companies. We do both inbound and outbound dialing. What I’ve been trying to do is to use the call queues to make each campaign independent of each other.
In other words once an agent logs into a specific queue (campaign) the caller id for their out going calls would be overrided by that which is specifed in the queue. There are other things I need to include but this is the main feature I’m having problems with if anyone could point me in the right direction it would be much appreciated.