Asterisk using FreePBX with Astra 53i phones. Asterisk and FreePBX is hosted on the cloud from Storm on Demand (Liquid Web).
I would love anyone’s help with this. I appreciate the help from this forum.
So my phones only work half the day. Here is what is happening when my phone isn’t working…
I would dial out, the I don’t hear it ringing through my phone. I tried calling my cell phone, and the call does go through, but most of the time (not all the time), when I dial out, the other side cannot hear me. I can hear them, but they can’t hear me.
during this time, when you try to call my phone, if I don’t answer, it’s fine, cause it goes to voicemail and I get the vm, but if I pick it up, it terminates the call on the other side.
Like I said, it seems to happen about half of the day. The times differ, and seems to be getting later and later. Used to be at about noon, it would be ok.
I can tell when this issue is occuring, cause I just dial my cell phone, and if I don’t hear the ringing on my astra phone, then the connection is bad.
I tried changing phones, to see if it was the hardware, but same thing with other phones.
I have a consultant that’s been trying to help me, but no luck.
What we are doing right now, is we are changing sip trunk providers, and in the meantime, we have 2 sip trunk providers opened on our freepbx. It’s taking much longer than I would have liked, cause my previous provider is rejecting the porting requests, but it should be getting taken care of.
Please help if anyone has experienced this before, or knows what this could be, as I am lost, and I can’t work this way.