# Help outbound calls not working

**URL:** <https://community.asterisk.org/t/help-outbound-calls-not-working/34340>\
**Category:** Asterisk Support\
**Created:** [March 1, 2011, 10:21am UTC](https://community.asterisk.org/t/help-outbound-calls-not-working/34340 "2011-03-01T10:21:50Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/asterisk/original/2X/4/475d0c889911cfb84ac4881ad6df8b523e3f9105.png) [@system](https://community.asterisk.org/u/system)\
**Post date:** [March 1, 2011, 10:21am UTC](https://community.asterisk.org/t/help-outbound-calls-not-working/34340/1 "2011-03-01T10:21:50Z")

</div>

Hi,

I recently setup my asterisk box and the operator installed the line yesterday. While doing tests i was able to receive calls with caller id info showing up and all. However i cant seem to dial out for some reason. Here is my log.

1 – Making new call for cr 32770  
1 – Restarting T203 counter  
1 \> Protocol Discriminator: Q.931 (8) len=35  
1 \> Call Ref: len= 2 (reference 2/0x2) (Originator)  
1 \> Message type: SETUP (5)  
1 \> [04 03 80 90 a3]  
1 \> Bearer Capability (len= 5) [ Ext: 1 Q.931 Std: 0 Info transfer capability: Speech (0)  
1 \> Ext: 1 Trans mode/rate: 64kbps, circuit-mode (16)  
1 \> Ext: 1 User information layer 1: A-Law (35)  
1 \> [18 03 a1 83 81]  
1 \> Channel ID (len= 5) [ Ext: 1 IntID: Implicit PRI Spare: 0 Preferred Dchan: 0  
1 \> ChanSel: Reserved  
1 \> Ext: 1 Coding: 0 Number Specified Channel Type: 3  
1 \> Ext: 1 Channel: 1 ]  
1 \> [6c 08 21 80 35 38 39 39 39 37]  
1 \> Calling Number (len=10) [ Ext: 0 TON: National Number (2) NPI: ISDN/Telephony Numbering Plan (E.164/E.163) (1)  
1 \> Presentation: Presentation permitted, user number not screened (0) ‘589997’ ]  
1 \> [70 07 a1 36 35 30 30 37 30]  
1 \> Called Number (len= 9) [Ext: 1 TON: National Number (2) NPI: ISDN/Telephony Numbering Plan (E.164/E.163) (1) ‘650070’]  
1 \> [a1]t\*CLI\>  
1 \> Sending Complete (len= 1)  
1 q931.c:3637 q931\_setup: call 32770 on channel 1 enters state 1 (Call Initiated)  
1 – Restarting T203 counter  
1 – Restarting T203 counter  
1 \< Protocol Discriminator: Q.931 (8) len=10  
1 \< Call Ref: len= 2 (reference 2/0x2) (Terminator)  
1 \< Message type: CALL PROCEEDING (2)  
1 \< [18 03 a9 83 81]  
1 \< Channel ID (len= 5) [ Ext: 1 IntID: Implicit PRI Spare: 0 Exclusive Dchan: 0  
1 \< ChanSel: Reserved  
1 \< Ext: 1 Coding: 0 Number Specified Channel Type: 3  
1 \< Ext: 1 Channel: 1 ]  
1 – Processing IE 24 (cs0, Channel Identification)  
1 q931.c:4405 q931\_receive: call 32770 on channel 1 enters state 3 (Outgoing call Proceeding)  
1 – Restarting T203 counter  
1 – Restarting T203 counter  
1 \< Protocol Discriminator: Q.931 (8) len=13  
1 \< Call Ref: len= 2 (reference 2/0x2) (Terminator)  
1 \< Message type: DISCONNECT (69)  
1 \< [08 02 83 81]  
1 \< Cause (len= 4) [ Ext: 1 Coding: CCITT (ITU) standard (0) Spare: 0 Location: Transit network (3)  
1 \< Ext: 1 Cause: Unallocated (unassigned) number (1), class = Normal Event (0) ]  
1 \< [1e 02 82 88]  
1 \< Progress Indicator (len= 4) [ Ext: 1 Coding: CCITT (ITU) standard (0) 0: 0 Location: Public network serving the local user (2)  
1 \< Ext: 1 Progress Description: Inband information or appropriate pattern now available. (8) ]  
1 – Processing IE 8 (cs0, Cause)  
1 – Processing IE 30 (cs0, Progress Indicator)  
1 q931.c:4558 q931\_receive: call 32770 on channel 1 enters state 12 (Disconnect Indication)  
1 – Restarting T203 counter  
[Mar 3 21:49:02] WARNING[4769]: app\_dial.c:787 wait\_for\_answer: Unable to forward voice or dtmf  
1 NEW\_HANGUP DEBUG: Calling q931\_hangup, ourstate Disconnect Indication, peerstate Disconnect Request  
1 q931.c:3435 q931\_release: call 32770 on channel 1 enters state 19 (Release Request)  
1 – Restarting T203 counter  
1 \> Protocol Discriminator: Q.931 (8) len=9  
1 \> Call Ref: len= 2 (reference 2/0x2) (Originator)  
1 \> Message type: RELEASE (77)  
1 \> [08 02 81 81]  
1 \> Cause (len= 4) [ Ext: 1 Coding: CCITT (ITU) standard (0) Spare: 0 Location: Private network serving the local user (1)  
1 \> Ext: 1 Cause: Unallocated (unassigned) number (1), class = Normal Event (0) ]  
1 – Restarting T203 counter  
1 – Restarting T203 counter  
1 \< Protocol Discriminator: Q.931 (8) len=5  
1 \< Call Ref: len= 2 (reference 2/0x2) (Terminator)  
1 \< Message type: RELEASE COMPLETE (90)  
1 q931.c:4490 q931\_receive: call 32770 on channel 1 enters state 0 (Null)  
1 NEW\_HANGUP DEBUG: Calling q931\_hangup, ourstate Null, peerstate Null  
1 NEW\_HANGUP DEBUG: Destroying the call, ourstate Null, peerstate Null  
1 – Restarting T203 counter

[Mar 3 21:49:02] WARNING[4393]: chan\_dahdi.c:9818 pri\_fixup\_principle: Call specified, but not found?  
1 – Making new call for cr 32771  
1 – Restarting T203 counter  
1 \> Protocol Discriminator: Q.931 (8) len=37  
1 \> Call Ref: len= 2 (reference 3/0x3) (Originator)  
1 \> Message type: SETUP (5)  
1 \> [04 03 80 90 a3]  
1 \> Bearer Capability (len= 5) [ Ext: 1 Q.931 Std: 0 Info transfer capability: Speech (0)  
1 \> Ext: 1 Trans mode/rate: 64kbps, circuit-mode (16)  
1 \> Ext: 1 User information layer 1: A-Law (35)  
1 \> [18 03 a1 83 81]  
1 \> Channel ID (len= 5) [ Ext: 1 IntID: Implicit PRI Spare: 0 Preferred Dchan: 0  
1 \> ChanSel: Reserved  
1 \> Ext: 1 Coding: 0 Number Specified Channel Type: 3  
1 \> Ext: 1 Channel: 1 ]  
1 \> [6c 08 21 80 35 38 39 39 39 37]  
1 \> Calling Number (len=10) [ Ext: 0 TON: National Number (2) NPI: ISDN/Telephony Numbering Plan (E.164/E.163) (1)  
1 \> Presentation: Presentation permitted, user number not screened (0) ‘589997’ ]  
1 \> [70 09 a1 30 31 36 35 30 30 37 30]  
1 \> Called Number (len=11) [Ext: 1 TON: National Number (2) NPI: ISDN/Telephony Numbering Plan (E.164/E.163) (1) ‘01650070’]  
1 \> [a1]t\*CLI\>  
1 \> Sending Complete (len= 1)  
1 q931.c:3637 q931\_setup: call 32771 on channel 1 enters state 1 (Call Initiated)  
1 – Restarting T203 counter  
1 – Restarting T203 counter  
1 \< Protocol Discriminator: Q.931 (8) len=10  
1 \< Call Ref: len= 2 (reference 3/0x3) (Terminator)  
1 \< Message type: CALL PROCEEDING (2)  
1 \< [18 03 a9 83 81]  
1 \< Channel ID (len= 5) [ Ext: 1 IntID: Implicit PRI Spare: 0 Exclusive Dchan: 0  
1 \< ChanSel: Reserved  
1 \< Ext: 1 Coding: 0 Number Specified Channel Type: 3  
1 \< Ext: 1 Channel: 1 ]  
1 – Processing IE 24 (cs0, Channel Identification)  
1 q931.c:4405 q931\_receive: call 32771 on channel 1 enters state 3 (Outgoing call Proceeding)  
1 – Restarting T203 counter  
1 – Restarting T203 counter  
1 \< Protocol Discriminator: Q.931 (8) len=33  
1 \< Call Ref: len= 2 (reference 3/0x3) (Terminator)  
1 \< Message type: DISCONNECT (69)  
1 \< [08 02 82 9f]  
1 \< Cause (len= 4) [ Ext: 1 Coding: CCITT (ITU) standard (0) Spare: 0 Location: Public network serving the local user (2)  
1 \< Ext: 1 Cause: Normal, unspecified (31), class = Normal Event (1) ]  
1 \< [1c 0e 91 a1 0b 02 01 1c 06 06 04 00 87 69 01 07]  
1 \< Facility (len=16, codeset=0) [ 1 0x91, 0xA1, 0x0B, 0x02, 0x01, 0x1C, 0x06, 0x06, 0x04, 0x00, 0x87, ‘i’, 0x01, 0x071 PROTOCOL 11  
1 A1 000B1 (CONTEXT SPECIFIC [1])1  
1 02 00011 1C1 (INTEGER: 28)1  
1 06 00061 041 001 871 691 011 071 (OBJECTIDENTIFIER:1 041 001 871 691 011 071 )1  
1 \< [1e 02 82 88]  
1 \< Progress Indicator (len= 4) [ Ext: 1 Coding: CCITT (ITU) standard (0) 0: 0 Location: Public network serving the local user (2)  
1 \< Ext: 1 Progress Description: Inband information or appropriate pattern now available. (8) ]  
1 \< [1e 02 82 82]  
1 \< Progress Indicator (len= 4) [ Ext: 1 Coding: CCITT (ITU) standard (0) 0: 0 Location: Public network serving the local user (2)  
1 \< Ext: 1 Progress Description: Called equipment is non-ISDN. (2) ]  
1 – Processing IE 8 (cs0, Cause)  
1 – Processing IE 28 (cs0, Facility)  
1 Handle Q.932 ROSE Invoke component  
1 – Processing IE 30 (cs0, Progress Indicator)  
1 – Processing IE 30 (cs0, Progress Indicator)  
1 q931.c:4558 q931\_receive: call 32771 on channel 1 enters state 12 (Disconnect Indication)  
1 – Restarting T203 counter  
[Mar 3 21:49:12] WARNING[4771]: app\_dial.c:787 wait\_for\_answer: Unable to forward voice or dtmf  
1 NEW\_HANGUP DEBUG: Calling q931\_hangup, ourstate Disconnect Indication, peerstate Disconnect Request  
1 q931.c:3435 q931\_release: call 32771 on channel 1 enters state 19 (Release Request)  
1 – Restarting T203 counter  
1 \> Protocol Discriminator: Q.931 (8) len=9  
1 \> Call Ref: len= 2 (reference 3/0x3) (Originator)  
1 \> Message type: RELEASE (77)  
1 \> [08 02 81 9f]  
1 \> Cause (len= 4) [ Ext: 1 Coding: CCITT (ITU) standard (0) Spare: 0 Location: Private network serving the local user (1)  
1 \> Ext: 1 Cause: Normal, unspecified (31), class = Normal Event (1) ]  
1 – Restarting T203 counter  
1 – Restarting T203 counter  
1 \< Protocol Discriminator: Q.931 (8) len=5  
1 \< Call Ref: len= 2 (reference 3/0x3) (Terminator)  
1 \< Message type: RELEASE COMPLETE (90)  
1 q931.c:4490 q931\_receive: call 32771 on channel 1 enters state 0 (Null)  
1 NEW\_HANGUP DEBUG: Calling q931\_hangup, ourstate Null, peerstate Null  
1 NEW\_HANGUP DEBUG: Destroying the call, ourstate Null, peerstate Null

Could it be the caller id?

Let me know,

Thanks,

Hrag