Apologies if this question has been asked before, as I have searched the forums and documentation and am not really sure where I should be looking.
Where I work are working on transitioning to VOIP from an old analog PBX. The environment is a receptionist with a small set of workers who have fixed desks / extensions, and others who take whatever desk is available.
Currently on the Analog system, when a call comes into reception, they determine who the call is for, place it on hold, and announce over the PA “Call for Joe Bloggs” on Line X. That worker then picks up the call from any phone in the building, and may place it back on hold to move to another desk when they know what the call is for.
The test system we have setup is AsteriskNow 1.7.1 32bit, and SPA504G phones.
My issue is that I am not sure how to configure asterisk to allow it to function similar to the Analog system. I have tried using call parking, but the users have issues with the multiple steps to transfer the calls to the parking lot, and they do not like that the calls do not stay in the parking lots, but have to be transferred back to the parking lot and may get a different slot if they wish to move phones with the call.
If anyone could point me in the direction of the functions / features that I should investigate to allow the system to function in the above scenario, that would be great.