# Hangup problems

**URL:** <https://community.asterisk.org/t/hangup-problems/44612>\
**Category:** Asterisk Support\
**Created:** [November 27, 2013, 2:11pm UTC](https://community.asterisk.org/t/hangup-problems/44612 "2013-11-27T14:11:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![netou18](https://avatars.discourse-cdn.com/v4/letter/n/aeb1de/32.png) [@netou18](https://community.asterisk.org/u/netou18)\
**Post date:** [November 27, 2013, 2:11pm UTC](https://community.asterisk.org/t/hangup-problems/44612/1 "2013-11-27T14:11:33Z")

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My Asterisk server has problems with hangups.  
When a phone hangup don’t cut the call, usually the problem is with PSTN calls.

The call comes from the PSTN, through the IVR

exten =\> s,1,Background(SoundHCSB2)  
exten =\> 0,1,Goto(from-internal,100,1)  
exten =\> 1,1,Goto(from-internal,154,1)  
exten =\> 2,1,Goto(from-internal,180,1)  
exten =\> 3,1,Goto(from-internal,164,1)  
exten =\> 4,1,Goto(from-internal,200,1)  
exten =\> 5,1,Goto(from-internal,151,1)  
exten =\> \_XXX,1,Goto(from-internal,${EXTEN},1)

Later…  
exten =\> \_164,1,Answer()  
exten =\> \_164,n,Dial(SIP/164,15)  
exten =\> \_164,n,GotoIf($["${DIALSTATUS}"=“BUSY”]?ocupado:nodisp)  
exten =\> \_164,n(ocupado),Dial(SIP/100)  
exten =\> \_164,n(nodisp),Dial(SIP/100)  
exten =\> \_164,n,Hangup()

😮

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**Author:** ![david55](https://avatars.discourse-cdn.com/v4/letter/d/e19adc/32.png) [@david55](https://community.asterisk.org/u/david55)\
**Post date:** [November 27, 2013, 3:39pm UTC](https://community.asterisk.org/t/hangup-problems/44612/2 "2013-11-27T15:39:56Z")

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What form of disconnect supervision does your PSTN operator use?

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**Author:** ![netou18](https://avatars.discourse-cdn.com/v4/letter/n/aeb1de/32.png) [@netou18](https://community.asterisk.org/u/netou18)\
**Post date:** [November 27, 2013, 3:47pm UTC](https://community.asterisk.org/t/hangup-problems/44612/3 "2013-11-27T15:47:37Z")

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> [@david55](#):
>
> What form of disconnect supervision does your PSTN operator use?

What options are? 💡

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**Author:** ![david55](https://avatars.discourse-cdn.com/v4/letter/d/e19adc/32.png) [@david55](https://community.asterisk.org/u/david55)\
**Post date:** [November 27, 2013, 4:47pm UTC](https://community.asterisk.org/t/hangup-problems/44612/4 "2013-11-27T16:47:34Z")

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Not supported by PSTN operator.

Temporary battery disconnect (preferred for Asterisk).

Tone on line (last resort for Asterisk).

Others, not supported by Asterisk.