I have a situation where incoming external calls (PSTN) are entering the queue and getting they greeting announcement. The caller hangs up during the greeting, but the greeting continues and then the phones in the queue ring. When answered, the agents get a busy signal. The queue phones shouldn’t ring though as the hangup should be immediate.
Can someone please point me in the right direction to ensure that when a hangup occurs in the queue, it’s immediate and doesn’t call the ring queue phones.
We use FreePBX where possible to change settings.