Hanged Up calls on Queue


#1

I’ve got a@h 2.8 running with 3 voice t1s and i’ve got 2 queues that callers will go into. I’m trying to figure out a way to find how many calls are being hung up because the caller is tired of waiting for their turn to come around.
Any info would be appreciated.


#2

You could use “show queues” from the CLI and subtract “A:xx” (number) from “C:number” which is “calls” and “answered” : The diff is the hangup number.

You could also use a CDR interface. When the field “LAST APPLICATION” is reading “hang up” its an unanswered call, and finally you could use a manager interface with queue statistics.

Remember: A “RELOAD” command at the CLI is resetting the “show queues” (or show queue NAMEOFQUEUE) statistics.