We are using GXP 2010s in our office. For the most part they work great. We have 10 users and have the speed dial buttons set to BLF with the extension of each phone, ie 100-109. We can hit the Transfer button on the phone and then the corresponding speed dial key and it will transfer to that person. We also have paging setup so that if you dial 5 and then dial out the extension (ie 5100 send) it will page the person at that extension. All of this is working very well.
The issue is that our boss would like to have a bit more seamless solution where he doesn’t have to remember everybody’s extension and it is a bit quicker. He’d like to be able to dial 5 (or some other key) and then hit the speed dial key to page the person at that extension. However, when you dial 5 and then press a speed dial key it just dials that persons extension, ignoring the previous input.
From my understanding, the speed dial is essentially just a hard coded button. If I have it mapped to 100, it will dial 100 and then dial send automatically. What I need is a way to append in front of that 100.
Does anybody know of a way, through the phone or Asterisk, to have paging work like the transferring button does, where you press a button programmed for paging, and then it waits for input on what extension it is you want to page? That way, if I pressed that button and then a speed dial button, it would page the person instead of calling them.
As always, any help is greatly appreciated.