Does anyone have a good solution for voice recording calls with an external application?
Although I can record calls with simple dialplan commands we would like to voice record calls on an external application which complies with banking regulations.
The methods we are considering are:
Record using Asterisk dialplan commands. Positive, this is very easy to configure, CDR data can be captured, low cost. Negatives, not compliant with banking regulations.
Passive recording. A span port is created on the switch and call calls are captured. Positive is the audio is captured and recorded reliably, compliant with banking regulations. Negatives, not very efficient, the recorder will record duplicate channels during a conference, no CDR data passed.
The answer to all the issues to me looks like Active recording. Asterisk sending audio and call data to a third party compliant recording system.
My question is, does anyone have a solution to send audio and data to a compliant voice recorder?
The solution would need to be aware of duplicate calls to have any advantage of passive recording systems.