External call transfer

I have two VOIP with SIP trunk between them.

When I try to transfer an external connection from VOIP A to VOIP B using an ATA on the destination the phone does not ring, however if the call is activated it works normally.

When I try to transfer an external call from VOIP A to VOIP B using a Softphone at the destination the call is successfully received at the destination.

Impossible to say without at least some logging.