Hi There,
I am having some issues here with ExtenSpy.
This is the scenario…
We have 12 telemarketers in the company and the sales managers would like to listen in on some calls as they happen, Just as a random QA check i suppose.
The calls are allready being recorded but they would like the ability to listen in live.
I cant get ExtenSpy to work…
The Telemarketers use a context called internal.
So the context for the telemarkers context looks like
[internal]
exten => _04XXXXXXXX,1,Macro(Calloutpabx,0${EXTEN},${STRFTIME(,Australia/Sydney,%F)}-${CDR(uniqueid)})
exten => _XXXXXXXXXX,1,Macro(Callout,${EXTEN},${STRFTIME(,Australia/Sydney,%F)}-${CDR(uniqueid)})
exten => _XXXXXXXX,1,Macro(Callout,${EXTEN},${STRFTIME(,Australia/Sydney,%F)}-${CDR(uniqueid)})
exten => _XXXXXX,1,Macro(Calloutpabx,0${EXTEN},${STRFTIME(,Australia/Sydney,%F)}-${CDR(uniqueid)})
exten => _XXXX,1,Macro(Calloutpabx,0${EXTEN},${STRFTIME(,Australia/Sydney,%F)}-${CDR(uniqueid)})
exten => _XXX,1,Macro(Calloutpabx,${EXTEN},${STRFTIME(,Australia/Sydney,%F)}-${CDR(uniqueid)})
and it just calls a macro for the type of call to either go out the old pabx or over voip
How do i set these users up in a spy group or something like that…
Basically the sales manager need the ability to dial a number and listen to a specific extension or cycle throuhg a group of extensions
any help would be greatly appreciated
Kev.