Hi, as an example, a support representative from IV helped us create a custom routing table to forward calls to Trunkgroup 1 Line 4, but it’s not working. The traditional dialplan FAQs don’t help me since Evolution is GUI based and I can’t get directly into extensions.conf or anything. The coding I was given to input as a custom routing rule was
I set up the outbound dial map to look for that custom routing rule when _91XXXXXXXXXX is dialed, but whenever I dial out with this pattern, it only sends it to the first open line. Any thoughts? thanks