Here’s what we would like to do:
We have a manager who oversees a call center. On our old system (Talkswitch), she would put a splitter on the analog line and hook up a tape recorder. She would hit record and let it record all day long.
Is there some sort of option for Asterisk to do this.? We have the *1 option set up, but we would like the manager to have the functionality to turn on/off recording for a certain agent.
Can it be done?