Newbie question but the system I want is somebody phones in, the IVR is on a PC along with the database of option to be put through to on a conference call ( the caller, the pc to record the conversation and the callee). I dont need to speak to the customer so do I need a voip phone at all or just a voip router?
I was thinking all I need is Cisco Small Business Pro SPA3102 Voice Router (1 FXO + 1 FXS)
ebuyer.com/107215-cisco-smal … spa3102-uk
Would this be correct?