Not sure if this is the right place to post this
Here goes my current issue ;
- Agent is on the line with a client
- Client hangs up
- Agent’s phone rings
- Agent picks up and says their name, title, etc, etc and tells the client to please wait on hold while they finish writing down the info of the last client.
Now I want to be able to disable the music on hold for the first 30 seconds of the call to force the agents to stay on the line with the client while they are doing this.
I have searched high and low for a solution to this without having to hack into the source code and hope one of you can point me in the right direction!