I’m looking for a way to stop recording an incoming call when transferred to specific extensions. Imagine this, in order to remain compliant with PCI (credit card processing) I want to ensure I don’t record a conversation when I’m collecting credit card information from an end customer. If the credit card number is stored in a recording it could be compromised and the CC numbers could be stolen. The goal is to transfer a customer to another extension before CC information is collected on a channel that is not recorded. Cannot figure out a way to make this happen right now.
Any guidance, even if very creative, is welcomed.