Digital Receptionist Issue - Dailed Keys Dont Register


#1

I am having a very strange issue here, I have looked all over the net and can’t seem to find anything about it.

Here is the issue, I have everything working correctly - I can do an incoming test from 10+ different extenstions and get the digital receptionist message and dial through to the different menus. This is only from the internal-sip phone side.

The Big Problem -

When a caller calls into the system, they here the voice prompts but when they press the correct keys, nothing happens the first voice menu just loops.

I do not know what files you guys need to see, let me know I will post them for you. This problem is way over my head :smile:
Thank you!


#2

try setting dtmfmode=rfc2833 for the incoming trunk, and the phones.