Different behavior between incoming internal & external call

Asterisk Asterisk Support
1

Hi everyone,

I’m new to asterisk and looking for a way to implement below behavior.

Incoming external calls (routed directly to extension):

  • If the calls are not answered within 26 sec or busy, it will be forward to operator.
  • If operator is not available, user will hear announcement

Calls between internal extensions:

  • If the calls are not answered within 26 sec or busy, it will be hangup.

Thanks for your advise.
Louis

2

Asterisk generally does what you tell it to do in this regard, and what you want can be accomplished.

3

Maybe something like this…

[incoming]
exten => _X.,1,Dial(SIP/${NumberToDial},26)
same => n,GotoIf($["${DIALSTATUS}" = “BUSY”]?numberbusy)
same => n,Hangup()
same => n(numberbusy),Dial(SIP/${OperatorsNumber},26)
same => n,GotoIf($["${DIALSTATUS}" = “BUSY”]?operatorbusy)
same => n,Hangup()
same => n(operatorbusy),Playback(announcement)
same => n,Hangup()

[internal]
exten => _X.,1,Dial(SIP/${EXTEN},26)
same => n,GotoIf($["${DIALSTATUS}" = “BUSY”]?hangup)
same => n(hangup),Hangup()

There are several other DIALSTATUSes you’ll want to account for. See “core show application Dial”.