Dial and Transfer to Ring Groups


I have a customer looking for a way to automate the dial process. There is some software or API to be used in this case? The main goal is following:

  • Their E.R.P will detect the users who aren´t paying and then:
    A) Case-1: dial to user phone and play a msg.
    B) Case-2: dial to user phone and transfer the call to ring group (recovery of founds group).
    C) All of these call should be recorded.

I was wondering about to have an extension available for this dial purposes.


Renato P