Hi,
I have a customer looking for a way to automate the dial process. There is some software or API to be used in this case? The main goal is following:
- Their E.R.P will detect the users who aren´t paying and then:
A) Case-1: dial to user phone and play a msg.
B) Case-2: dial to user phone and transfer the call to ring group (recovery of founds group).
C) All of these call should be recorded.
I was wondering about to have an extension available for this dial purposes.
tks,
Renato P