# Details about incoming calls

**URL:** <https://community.asterisk.org/t/details-about-incoming-calls/111975>\
**Category:** Asterisk Integration\
**Created:** [February 13, 2026, 2:15pm UTC](https://community.asterisk.org/t/details-about-incoming-calls/111975 "2026-02-13T14:15:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dh613](https://avatars.discourse-cdn.com/v4/letter/d/a3d4f5/32.png) [@dh613](https://community.asterisk.org/u/dh613)\
**Post date:** [February 13, 2026, 2:15pm UTC](https://community.asterisk.org/t/details-about-incoming-calls/111975/1 "2026-02-13T14:15:54Z")

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I am new to Asterisk and would appreciate some help. We need to know when we have a new incoming call so we can control an external CCTV system. What is the easiest way to do this, via an API or existing interface?

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**Author:** ![plintus](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/plintus/32/9622_2.png) [@plintus](https://community.asterisk.org/u/plintus)\
**Post date:** [February 13, 2026, 2:33pm UTC](https://community.asterisk.org/t/details-about-incoming-calls/111975/2 "2026-02-13T14:33:15Z")

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easiest way for integration with external systems - call **[curl](https://docs.asterisk.org/Latest_API/API_Documentation/Dialplan_Functions/CURL/)** in dial plan

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**Author:** ![ambiorixg12](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/ambiorixg12/32/1887_2.png) [@ambiorixg12](https://community.asterisk.org/u/ambiorixg12)\
**Post date:** [February 18, 2026, 12:52pm UTC](https://community.asterisk.org/t/details-about-incoming-calls/111975/3 "2026-02-18T12:52:08Z")

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If you use dialplan methods like AGI or call files, you will need to add them to your incoming context. Another option is to use the **Newchannel** AMI event; in this case, you don’t need to manually configure your dialplan to trigger a REST call when incoming calls arrive.

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**Author:** ![system](https://global.discourse-cdn.com/asterisk/original/2X/4/475d0c889911cfb84ac4881ad6df8b523e3f9105.png) [@system](https://community.asterisk.org/u/system)\
**Post date:** [March 20, 2026, 12:52pm UTC](https://community.asterisk.org/t/details-about-incoming-calls/111975/4 "2026-03-20T12:52:30Z")

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