Custom ring or add to callerid on polycom phone

Asterisk Asterisk Support
1

I currently have an asterisk appliance running at a small community pharmacy. Right now I have a simple menu setup that routes calls to either the grill (which a part of the pharmacy) or to the actual pharmacy. What I would like to do is add an additional prompt that will ask the caller if they are a customer or a doctor’s office. Then I would like to add to the callerid’s in the pharmacy (about 8 phones in the ring group) to show on the display whether the call is from a customer or a doctor. But, I would also like to retain the callerid information that it currently has when a call comes in. Is there a way to add this information to the end of the caller id, or even a distinctive ringtone on the phones depending which ring group it goes through? The phones are polycom 550’s

Thanks,

2

You can add the code entered by the customer to the caller id, here is an example:

exten=>s,1,Answer
exten=>s,2,Read(CUSTOMER,enter_customer_code_msg,3,,1,3)
exten=>s,3,Set(CALLERID(num)=${CALLERID(num)}-${CUSTOMER})
...

Not tested but it should work.

Cheers.

Marco Bruni
www.marcobruni.net