That’s a warning, not an error, and is highly unlikely related to no audio. You’d need to provide more information and do basic verification - such as ensuring things are set up for NAT if Asterisk or the remote endpoint is behind NAT.
all of them are in local LAN, but if I disable STUN server on softphone, the sound is working ok, and still has that warning, how to get rid of the warning
Disable the codec in the soft phone, disable logging of warnings in Asterisk, or delete the code in Asterisk that generates the warning and recompile.
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