Hi,
ASterisk 1.4
Centos 5
created 2 agents.
both are connected with Queue.
Once call has been connected with one agent from the caller.
In my CDR event, i am getting two agents events. both agents are UP and after disconnecting the call two CDR reports are coming. one agents is ANSWERED and another agent is NO ANSWER
How can i change this into one CDR. like only agent whos connected with caller. how can i remove the remaining?
also i have problem when i try to call any number and if he is BUSY or if the caller disconnected then in my CDR event, i getting that CALL FAILED event. how can i change that in to BUSY event.
Reagrds,
Criz