Can't transfer or Park on outbound


#1

if the user places an outbound call on ZAP channel then wants to transfer the call to another extension it does not transfer? I can hear him input the DTMF #+ extension numbers but we are still connected. Any ideas?


#2

when you dial the zap channel, are you including the T flag to indicate that the calling user can transfer the call?

so your dial command would look something like this:

exten => 915555555555,1,Dial(Zap/g1/15555555555,20,T)

at least that is my understanding of how things work. if you needed to have the CALLED party be able to transfer, you’d need to add the ‘t’ flag as well.


#3

here are my extensions. i have tried placing T in my general setting in AMP but that did’nt effect anything. also when calls are parked they cannot be retreieved by pressing # and park orbit

[ext-local]
include => ext-local-custom
exten => 110,1,Macro(exten-vm,110,110)
exten => ${VM_PREFIX}110,1,Macro(vm,110)
exten => 110,hint,SIP/110
exten => 111,1,Macro(exten-vm,111,111)
exten => ${VM_PREFIX}111,1,Macro(vm,111)
exten => 111,hint,SIP/111
exten => 112,1,Macro(exten-vm,112,112)
exten => ${VM_PREFIX}112,1,Macro(vm,112)
exten => 112,hint,SIP/112
exten => 113,1,Macro(exten-vm,113,113)
exten => ${VM_PREFIX}113,1,Macro(vm,113)
exten => 113,hint,SIP/113
exten => 114,1,Macro(exten-vm,114,114)
exten => ${VM_PREFIX}114,1,Macro(vm,114)
exten => 114,hint,SIP/114
exten => 115,1,Macro(exten-vm,115,115)
exten => ${VM_PREFIX}115,1,Macro(vm,115)
exten => 115,hint,SIP/115
exten => 120,1,Macro(exten-vm,120,120)
exten => ${VM_PREFIX}120,1,Macro(vm,120)
exten => 120,hint,SIP/120
exten => 121,1,Macro(exten-vm,121,121)
exten => ${VM_PREFIX}121,1,Macro(vm,121)
exten => 121,hint,SIP/121
exten => 122,1,Macro(exten-vm,122,122)
exten => ${VM_PREFIX}122,1,Macro(vm,122)
exten => 122,hint,SIP/122


#4

look at [macro-dialout-trunk] in extension.conf; add your options as below.

exten => s,13,GotoIf($[${custom} = AMP]?16)
exten => s,14,Dial(${OUT_${ARG1}}/${OUTNUM},Ttr) ; Regular Trunk Dial
exten => s,15,Goto(s-${DIALSTATUS},1)