Can't hear messages in voicemail

When I phone to an other user, I can let a message in his voicemail.

When this user listen his voicemail, the lady says he has one message, and she gives her some options. But there is no option to hear this message stored.

How to hear messages stored in voicemail ?

Thanks for all.

Best regards.

If you are talking about old messages, you need to change folder.