Cannot Park Calls

Asterisk Asterisk Support
21

Ok. This shows that the call did hit the lot and announce properly, but there is no evidence that you dialed 701 to pick the call back up.

22

Hi sethsdad0627
Thanks for looking at this again today.

In my log 4 lines from the bottom it reads -

e[Kariel*CLI> -- Executing [701@DLPN_DialPlan1:1] e[1;36;40mMacroe[0;37;40m("e[1;35;40mSIP/211-006a0050e[0;37;40m", "e[1;35;40mpage|SIP/701e[0;37;40m") in new stack

where it appears to dial SIP/701, but doesnt go any further.

This is similar to what happens when you dialled 700 prior to the changes we made yesterday.

23

just for grins, what happens when you park the call using 200, then dial **7 from another extension to try and pick it up?

24

same result

25

Are you successfully completing the transfer and are you trying to pick up the park from the same phone?

In my environment, I have extensions 104, 106 and 131. When I call from 131 to 104, I park the call by transfering the call to 200 once I pick up on 104. At that point 104 is off the call and available until the park times out. I can pick it up by dialing 701 from 104 or 106.

Extension Changed 106[internal] new state InUse for Notify User 104
– Executing [701@DLPN_DialPlan1:1] ParkedCall(“SIP/106-b6608818”, “701”) in new stack
– Stopped music on hold on SIP/104-b663f250
– <SIP/106-b6608818> Playing ‘beep’ (language ‘en’)
Extension Changed 701[internal] new state Idle for Notify User 104
– Channel SIP/106-b6608818 connected to parked call 701
== Spawn extension (DLPN_DialPlan1, 701, 1) exited non-zero on 'SIP/106-b66088 18’
Extension Changed 104[internal] new state Idle for Notify User 106
Extension Changed 106[internal] new state Idle for Notify User 104

26

I have tried on the same phone and a different phone same results.
Kind of looks like it thinks the exten is busy and wont let you pick up.

I have also been playing with conference in the GUI and again I cant dial the conference exten (although this is less of an issue as we use an external provider for conferencing normally)

This only started after I did the GUI upgrade, it was all working fine before.

27

The GUI (as you can see) can be more trouble than it is worth (IMO).

If you add a new conference from the GUI, can you access that?

What does the Status page of the GUI look like during the parking/pickup activity?

28

For the Conference it says MEETME not in use.

As for the parkcalls it doesnt show that extn on the status page

29

what does meetme.conf look like?

30

do you have a backup of /etc/asterisk from before the GUI upgrade?

31

yes

I have been thinking of reloading it, however it is a live system and I dont want to loose it completely.

32

Why don’t you load the backup into another directory (/tmp/asterisk_bgui) and then do this command from /etc/asterisk?

for a in *.conf; do diff $a /tmp/asterisk_bgui/$a; done.

This will tell you what changed and let you correct the problem. With the GUI, it is vital that you make frequent backups as it doesn’t always do things the way you think it will.

33

I presume that as part of the Asterisk and GUI version upgrades that it did that there were some necessary changes.

I will get onto it next week and let you know.

Thanks for the help

34

Here are the changes, I dont see anything obvious
(other than new exten etc since the upgrade)

for a in *.conf; do diff $a /tmp/asterisk_bgui/etc/asteri
isk/$a; done
5c5
< ;! Creation Date: Fri Apr 24 16:18:59 2009

;! Creation Date: Wed Oct 8 17:50:51 2008
17d16
< DIALOPTIONS = tThHkK
19c18
< include => parkedcalls

DIALOPTIONS =
81d79
< include => voicemenus
144a143,155
[voicemenu-custom-1]
include = default
comment = Welcome
alias_exten = 7000
exten = s,1,Answer
exten = s,2,Wait(1)
exten = s,3,Background(thank-you-for-calling)
exten = s,4,Background(if-u-know-ext-dial)
exten = s,5,Background(otherwise)
exten = s,6,Background(to-reach-operator)
exten = s,7,Background(pls-hold-while-try)
exten = s,8,WaitExten(6)

165a177,199

[numberplan-custom-2]
include = default
plancomment = DialPlan2

[numberplan-custom-1]
plancomment = DialPlan1
include = default
include = parkedcalls
include = internal
include = featuremap
exten = _9XXXXXXXX!,1,Macro(trunkdial,${trunk_1}/${EXTEN:1},${trunk_1_cid})
comment = _9XXXXXXXX!,1,Local,standard
exten = _999!,1,Macro(trunkdial,${trunk_1}/${EXTEN:0},${trunk_1_cid})
comment = _999!,1,999,standard
exten = _0XXXXXXXXX!,1,Macro(trunkdial,${trunk_1}/${EXTEN:0},${trunk_1_cid})
comment = _0XXXXXXXXX!,1,0xxx,standard
exten = _1XX!,1,Macro(trunkdial,${trunk_1}/${EXTEN:0},${trunk_1_cid})
comment = _1XX!,1,1xx,standard
exten = _7XXXXXXX!,1,Macro(trunkdial,${trunk_1}/${EXTEN:0},${trunk_1_cid})
comment = _7XXXXXXX!,1,7NNNNNNN,standard
exten = _8XXXXXXX!,1,Macro(trunkdial,${trunk_1}/${EXTEN:0},${trunk_1_cid})
comment = _8XXXXXXX!,1,8NNNNNNN,standard

171,172d204
< include = voicemenus
< include = voicemenu-custom-1
183c215
< exten = *,2,Page(SIP/214&SIP/221&SIP/212)

exten = *,2,Page(SIP/214&SIP/213&SIP/212)
194c226
< [DID_trunk_1_default]

[DID_trunk_1]
198d229
< exten = s,3,Goto(default|215|1)
199a231
exten = s,3,Goto(default|215|1)
204,219d235
< include = page
< include = intercom
< include = internal
< include = voicemenus
< include = voicemenu-custom-1
< include = parkedcalls
< exten = _#6XXX,1,VoiceMail(${EXTEN:1}@default,s)
< exten = 2000,1,Answer
< exten = 2000,n,SetMusicOnHold(default)
< exten = 2000,n,WaitMusicOnHold(20)
< exten = 2000,n,Background(vm-goodbye)
< exten = 2000,n,HangUp
< exten = 700,1,Answer
< exten = 700,n,Park()
< exten = 700,n,Playback(vm-goodbye)
< exten = 700,n,Hangup()
221,228c237,241
< exten = 7000,1,Goto(voicemenu-custom-1,s,1)
< exten = 500,1,VoiceMailMain(${CALLERID(num)})
< exten = 300,1,Goto(ringroups-custom-2,s,1^tT)
< exten = 301,1,Goto(ringroups-custom-1,s,1^tT)
< exten = 302,1,Goto(ringroups-custom-3,s,1^tT)
< exten = 304,1,Goto(ringroups-custom-4,s,1^tT)
< exten = 303,1,Goto(ringroups-custom-5,s,1^tT)
< exten = o,1,Goto(default,215,1)

exten = 7000,1,Goto(voicemenu-custom-1|s|1)
exten = 304,1,Goto(ringroups-custom-4|s|1)
exten = 302,1,Goto(ringroups-custom-3|s|1)
exten = 301,1,Goto(ringroups-custom-1|s|1)
exten = 300,1,Goto(ringroups-custom-2|s|1)
242,247d254
< include = ringgroups
< include = ringroups-custom-1
< include = ringroups-custom-2
< include = ringroups-custom-3
< include = ringroups-custom-4
< include = voicemenus
249d255
< exten = 226,1,Goto(ringroups-custom-5,s,1)
252c258
< exten = _2XX,n,Dial(SIP/${EXTEN},15^tT)

exten = _2XX,n,Dial(SIP/${EXTEN},15,tr)
265d270
< exten = 6050,1,VoiceMailMain
267d271
< exten = 700,1,parkedcalls
273a278,303
[ringroups-custom-2]
gui_ring_groupname = Reception
exten = s,1,NoOp(RINGGROUP)
exten = s,n,Dial(SIP/215,15)
exten = s,n,Dial(SIP/206,15)
exten = s,n,Goto(ringroups-custom-4,s,1)
exten = s,n,Voicemail(215,u)

[ringroups-custom-3]
gui_ring_groupname = Support PM
exten = s,1,NoOp(RINGGROUP)
exten = s,n,Dial(SIP/213&SIP/212,10)
exten = s,n,Voicemail(215,u)

[ringroups-custom-1]
gui_ring_groupname = Support AM
exten = s,1,NoOp(RINGGROUP)
exten = s,n,Dial(SIP/214&SIP/211,10)
exten = s,n,Voicemail(215,u)

[ringroups-custom-4]
gui_ring_groupname = Support
exten = s,1,NoOp(RINGGROUP)
exten = s,n,Dial(SIP/211&SIP/212&SIP/213&SIP/214,10)
exten = s,n,Voicemail(215,u)

298,299d327
< exten = 6300,1,MeetMe(${EXTEN}|MsIx)
< exten = 6311,1,MeetMe(6300|MsIxaA)
302,306d329
< exten = 300,1,Goto(ringroups-custom-2|s|1^tT)
< exten = 304,1,Goto(ringroups-custom-4|s|1^tT)
< exten = 301,1,Goto(ringroups-custom-1|s|1^tT)
< exten = 302,1,Goto(ringroups-custom-3|s|1^tT)
< exten = 303,1,Goto(ringroups-custom-5|s|1^tT)
311d333
< exten = 7000,1,Goto(voicemenu-custom-1|s|1)
316d337
< exten = 800,1,Directory(default|default|ef)
330,429d350
<
< [DID_trunk_1]
< include = DID_trunk_1_default
< include = parkedcalls
<
< [DLPN_DialPlan2]
< include = default
< include = parkedcalls
< include = conferences
< include = ringgroups
< include = voicemenus
< include = voicemenu-custom-1
< include = queues
< include = voicemailgroups
< include = directory
< include = internal
< include = page
< include = intercom
<
< [CallingRule_Local]
< exten = _9XXXXXXXX!,1,Macro(trunkdial-failover-0.3,${trunk_1}/${EXTEN:1},trunk_1,)
<
< [CallingRule_999]
< exten = _999!,1,Macro(trunkdial-failover-0.3,${trunk_1}/${EXTEN:0},trunk_1,)
<
< [CallingRule_0xxx]
< exten = _0XXXXXXXXX!,1,Macro(trunkdial-failover-0.3,${trunk_1}/${EXTEN:0},trunk_1,)
<
< [CallingRule_1xx]
< exten = _1XX!,1,Macro(trunkdial-failover-0.3,${trunk_1}/${EXTEN:0},trunk_1,)
<
< [CallingRule_7NNNNNNN]
< exten = _7XXXXXXX!,1,Macro(trunkdial-failover-0.3,${trunk_1}/${EXTEN:0},trunk_1,)
<
< [CallingRule_8NNNNNNN]
< exten = _8XXXXXXX!,1,Macro(trunkdial-failover-0.3,${trunk_1}/${EXTEN:0},trunk_1,)
<
< [DLPN_DialPlan1]
< include = CallingRule_Local
< include = CallingRule_999
< include = CallingRule_0xxx
< include = CallingRule_1xx
< include = CallingRule_7NNNNNNN
< include = CallingRule_8NNNNNNN
< include = default
< include = parkedcalls
< include = conferences
< include = ringgroups
< include = voicemenus
< include = voicemenu-custom-1
< include = queues
< include = voicemailgroups
< include = directory
< include = internal
< include = page
< include = intercom
<
< [ringroups-custom-2]
< exten = s,1,NoOp(Reception)
< exten = s,n,Dial(SIP/215,15,i)
< exten = s,n,Dial(SIP/206,15,i)
< exten = s,n,Goto(ringroups-custom-4,s,1^tT)
< ;exten = s,n,Dial (SIP/07767xxxxxx@trunk_1)
< ;exten = s,n,Dial (SIP/07887xxxxxx@trunk_1)
< exten = s,n,Voicemail(215,u)
<
< [ringroups-custom-4]
< exten = s,1,NoOp(Support)
< exten = s,n,Dial(SIP/211&SIP/212&SIP/214,15,i^tT)
< exten = s,n,Voicemail(215,u)
<
< [ringroups-custom-1]
< exten = s,1,NoOp(Support AM)
< exten = s,n,Dial(SIP/211&SIP/214,10,i^tT)
< exten = s,n,Goto(ringroups-custom-4,s,1^tT)
< exten = s,n,Voicemail(215,u)
<
< [ringroups-custom-3]
< exten = s,1,NoOp(Support PM)
< exten = s,n,Dial(SIP/221,10,i^tT)
< exten = s,n,Goto(ringroups-custom-4,s,1^tT)
< exten = s,n,Voicemail(215,u)
<
< [voicemenu-custom-1]
< include = default
< comment = Welcome
< alias_exten = 7000
< exten = s,1,NoOp(VoiceMailQueue)
< exten = s,2,Answer
< exten = s,3,Wait(1)
< exten = s,4,Background(thank-you-for-calling)
< exten = s,5,Background(if-u-know-ext-dial)
< exten = s,6,Background(otherwise)
< exten = s,7,Background(to-reach-operator)
< exten = s,8,Background(pls-hold-while-try)
< exten = s,9,WaitExten(6)
<
< [ringroups-custom-5]
< exten = s,1,NoOp(RingGroup 5)
< exten = s,n,Dial(SIP/07891xxxxxx@trunk_1)
5c5
< ;! Creation Date: Thu Apr 23 12:55:54 2009

;! Creation Date: Thu May 29 11:45:24 2008
6a7,8
[applicationmap]

8,11c10,13
< blindxfer = #1
< disconnect = *0
< atxfer = *2
< parkcall = **7

blindxfer => #1 ; Blind transfer
disconnect => *0 ; Disconnect
;automon => *1 ; One Touch Record
atxfer => *2 ; Attended transfer
17c19
< parkingtime = 45

parkingtime = 180
19,20d20
<
< [applicationmap]
1,6c1
< ;!
< ;! Automatically generated configuration file
< ;! Filename: followme.conf (/etc/asterisk/followme.conf)
< ;! Generator: Manager
< ;! Creation Date: Mon Feb 2 19:31:52 2009
< ;!

; Find-Me / Follow-Me Configuration File
9c4
< featuredigittimeout => 5000

featuredigittimeout=>5000
13c8
< takecall => 1

takecall=>1
17c12
< declinecall => 2

declinecall=>2
21c16
< call-from-prompt => followme/call-from

call-from-prompt=>followme/call-from
24c19
< norecording-prompt => followme/no-recording

norecording-prompt=>followme/no-recording
28c23
< options-prompt => followme/options

options-prompt=>followme/options
31c26
< pls-hold-prompt => followme/pls-hold-while-try

pls-hold-prompt=>followme/pls-hold-while-try
34c29
< status-prompt => followme/status

status-prompt=>followme/status
37c32
< sorry-prompt => followme/sorry

sorry-prompt=>followme/sorry
42c37
< musicclass => default

musicclass=>default
44c39
< context => default

context=>default
46c41
< number => 01233456,25

number=>01233456,25
59c54
< takecall => 1

takecall=>1
63c58
< declinecall => 2

declinecall=>2
67c62
< call-from-prompt => followme/call-from

call-from-prompt=>followme/call-from
70c65
< followme-norecording-prompt => followme/no-recording

followme-norecording-prompt=>followme/no-recording
75c70
< followme-options-prompt => followme/options

followme-options-prompt=>followme/options
79c74
< followme-pls-hold-prompt => followme/pls-hold-while-try

followme-pls-hold-prompt=>followme/pls-hold-while-try
83c78
< followme-status-prompt => followme/status

followme-status-prompt=>followme/status
87c82,85
< followme-sorry-prompt => followme/sorry

followme-sorry-prompt=>followme/sorry
; The ‘I’m sorry, but we were unable to locate your party’ message prompt. Default
; is the global default.

89,93d86
< [211]
< musicclass = default
< context = DLPN_DialPlan1
< number = 123,30
< number = 07767xxxxxx,30
5c5
< ;! Creation Date: Tue Dec 30 08:25:33 2008

;! Creation Date: Wed Oct 8 17:50:57 2008
8,9c8,9
< ue_start = 200
< ue_end = 400

ue_start = 6000
ue_end = 6299
20d19
< config_upgraded = yes
5c5
< ;! Creation Date: Fri Apr 24 14:46:11 2009

;! Creation Date: Wed Oct 8 17:50:56 2008
1,6d0
< ;!
< ;! Automatically generated configuration file
< ;! Filename: meetme.conf (/etc/asterisk/meetme.conf)
< ;! Generator: Manager
< ;! Creation Date: Fri Apr 24 14:51:20 2009
< ;!
10a5

13,19c8,14
< ; when feeding audio frames from non-Zap channels
< ; into the conference; larger numbers will allow
< ; for the conference to ‘de-jitter’ audio that arrives
< ; at different timing than the conference’s timing
< ; source, but can also allow for latency in hearing
< ; the audio from the speaker. Minimum value is 2,
< ; maximum value is 32.

  	; when feeding audio frames from non-Zap channels
  	; into the conference; larger numbers will allow
  	; for the conference to 'de-jitter' audio that arrives
  	; at different timing than the conference's timing
  	; source, but can also allow for latency in hearing
  	; the audio from the speaker. Minimum value is 2,
  	; maximum value is 32.

22c17,26
< conf = 6300,1234,6789

;
; Usage is conf => confno[,pin][,adminpin]
;
; Note that once a participant has called the conference, a change to the pin
; number done in this file will not take effect until there are no more users
; in the conference and it goes away. When it is created again, it will have
; the new pin number.
;
;conf => 1234
;conf => 2345,9938
1,6c1,34
< ;!
< ;! Automatically generated configuration file
< ;! Filename: musiconhold.conf (/etc/asterisk/musiconhold.conf)
< ;! Generator: Manager
< ;! Creation Date: Thu Apr 23 16:56:36 2009
< ;!

;
; Music on Hold – Sample Configuration
;

; valid mode options:
; files – read files from a directory in any Asterisk supported
; media format
; quietmp3 – default
; mp3 – loud
; mp3nb – unbuffered
; quietmp3nb – quiet unbuffered
; custom – run a custom application (See examples below)

; =========
; File-based (native) music on hold
; =========
;
; This plays files directly from the specified directory, no external
; processes are required. Files are played in normal sorting order
; (same as a sorted directory listing), and no volume or other
; sound adjustments are available. If the file is available in
; the same format as the channel’s codec, then it will be played
; without transcoding (same as Playback would do in the dialplan).
; Files can be present in as many formats as you wish, and the
; ‘best’ format will be chosen at playback time.
;
; NOTE:
; If you are not using “autoload” in modules.conf, then you
; must ensure that the format modules for any formats you wish
; to use are loaded before res_musiconhold. If you do not do
; this, res_musiconhold will skip the files it is not able to
; understand when it loads.
;

8,9c36,66
< mode = files
< directory = /var/lib/asterisk/moh

mode=files
directory=/var/lib/asterisk/moh
;
;[native-random]
;mode=files
;directory=/var/lib/asterisk/moh
;random=yes ; Play the files in a random order

; =========
; Other (non-native) playback methods
; =========

;[manual]
;mode=custom
; Note that with mode=custom, a directory is not required, such as when reading
; from a stream.
;directory=/var/lib/asterisk/mohmp3
;application=/usr/bin/mpg123 -q -r 8000 -f 8192 -b 2048 --mono -s

;[ulawstream]
;mode=custom
;application=/usr/bin/streamplayer 192.168.100.52 888
;format=ulaw

; mpg123 on Solaris does not always exit properly; madplay may be a better
; choice
;[solaris]
;mode=custom
;directory=/var/lib/asterisk/mohmp3
;application=/site/sw/bin/madplay -Q -o raw:- --mono -R 8000 -a -12
5c5
< ;! Creation Date: Tue Dec 30 08:23:19 2008

;! Creation Date: Thu Jun 12 08:54:33 2008
6a7
[authentication]
29d29
< canreinvite = no
49a50,53
[general]

[general]

56d59
< canpark = yes
77d79
< canpark = yes
5c5
< ;! Creation Date: Fri Apr 24 12:55:01 2009

;! Creation Date: Wed Jul 9 17:57:41 2008
31c31
< context = DLPN_DialPlan1

context = numberplan-custom-1
36d35
< linenumber = 1
63c62
< context = DLPN_DialPlan1

context = numberplan-custom-1
66d64
< linenumber = 1
71,73c69,71
< context = DLPN_DialPlan1
< email =
< fullname = Neal Stanborough

context = numberplan-custom-1
email =
fullname = Phil Bass
76c74
< hasiax = no

hasiax = yes
91,98d88
< signalling = fxo_ks
< linenumber = 1
< insecure = no
< secret =
< pickupgroup = 1
< call-limit = 100
< label =
< macaddress =
100a91
signalling = fxo_ks
105,106c96,97
< context = DLPN_DialPlan1
< email =

context = numberplan-custom-1
email =
128d118
< linenumber = 1
133,135c123,125
< context = DLPN_DialPlan1
< email =
< fullname = Ruth Stanhope

context = numberplan-custom-1
email =
fullname = Ben Wilkins
153,159d142
< signalling = fxo_ks
< linenumber = 1
< secret =
< insecure = no
< call-limit = 100
< label =
< macaddress =
161a145
signalling = fxo_ks
166c150
< context = DLPN_DialPlan1

context = numberplan-custom-1
189d172
< linenumber = 1
194c177
< context = DLPN_DialPlan1

context = numberplan-custom-1
217d199
< linenumber = 1
222c204
< context = DLPN_DialPlan1

context = numberplan-custom-1
245d226
< linenumber = 1
250,252c231,233
< context = DLPN_DialPlan1
< email =
< fullname = Jose Goncalves

context = numberplan-custom-1
email =
fullname = Daniel Preston
273d253
< linenumber = 1
278c258
< context = DLPN_DialPlan1

context = numberplan-custom-1
301d280
< linenumber = 1
306c285
< context = DLPN_DialPlan1

context = numberplan-custom-1
329d307
< linenumber = 1
334c312
< context = DLPN_DialPlan1

context = numberplan-custom-1
357d334
< linenumber = 1
362c339
< context = DLPN_DialPlan1

context = numberplan-custom-1
385d361
< linenumber = 1
390c366
< context = DLPN_DialPlan1

context = numberplan-custom-1
413d388
< linenumber = 1
418c393
< context = DLPN_DialPlan1

context = numberplan-custom-1
441d415
< linenumber = 1
446c420
< context = DLPN_DialPlan1

context = numberplan-custom-1
469d442
< linenumber = 1
479c452
< hasmanager = yes

hasmanager = no
490,491c463
< canreinvite = yes
< canpark = yes

canreinvite = no
493,494c465,466
< dtmfmode = auto
< context = DLPN_DialPlan1

dtmfmode = rfc2833
context = numberplan-custom-1
496,504d467
< linenumber = 1
< secret =
< insecure = no
< call-limit = 100
< label =
< macaddress =
< pickupgroup = 1
< managerread = system,call,log,verbose,command,agent,user,config
< managerwrite = system,call,log,verbose,command,agent,user,config
515c478
< hasiax = yes

hasiax = no
530c493
< context = DLPN_DialPlan1

context = numberplan-custom-1
532,535d494
< linenumber = 1
< secret =
< insecure = no
< call-limit = 100
538,571d496
< label =
< macaddress =
<
< [221]
< callwaiting = yes
< cid_number = 221
< email =
< fullname = Graham Croker
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< ;! Creation Date: Mon Dec 22 14:52:14 2008

;! Creation Date: Fri May 16 17:54:35 2008
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< ;! echotraining = 800

echotraining = 800