Calls drop, should be transferring back to receptionist

Asterisk Asterisk Support
1

Hello,

I have an issue where we are getting dropped calls after the call has been in the queue for 3 minutes. It is supposed to route back to the receptionist.
Below is the test I made and the resulting call drop, along with the configuration in extensions.conf
Can someone point out a problem with this config?

Thank You!

== Using SIP RTP CoS mark 5
– Called SIP/x105
– SIP/x105-0001c609 is ringing
– Nobody picked up in 30000 ms
== Using SIP RTP CoS mark 5
– Called SIP/x145
– Got SIP response 486 “Busy Here” back from 172.16.114.108:5060
– SIP/x145-0001c60a is busy
– Nobody picked up in 0 ms
== Using SIP RTP CoS mark 5
– Called SIP/x129
– SIP/x129-0001c60b is ringing
– Nobody picked up in 30000 ms
== Using SIP RTP CoS mark 5
– Called SIP/x105
– SIP/x105-0001c60c is ringing
– Nobody picked up in 30000 ms
== Using SIP RTP CoS mark 5
– Called SIP/x145
– Got SIP response 486 “Busy Here” back from 172.16.114.108:5060
– SIP/x145-0001c60d is busy
– Nobody picked up in 0 ms
== Using SIP RTP CoS mark 5
– Called SIP/x129
– SIP/x129-0001c60e is ringing
– Nobody picked up in 20000 ms
– Stopped music on hold on SIP/first_gateway-0001c604
– Auto fallthrough, channel ‘SIP/first_gateway-0001c604’ status is ‘UNKNOWN’

Here is the configuration for the queue:

[service-menu]
include = users

exten => s,1,Answer()
exten => s,n,Wait(0.5)
exten => s,n,Background(/var/lib/asterisk/sounds/custom/queueWelcome)
exten => s,n,Queue(service,t,180)

exten => t,1,Goto(users,111,1)
exten => t,2,Hangup()

2

You are missing the step After the QUEUE command to send it back to the recepcionist.

Your t exten has no effect there. t is used in IVRs to detect a timeout response from the user.

3

t is used for when the caller fails to complete a number within the required time, not for when an application times out. In fact, the Dialplan has no understanding of the meaning of the 180 and doesn’t know why the Queue application returned normally.

4

Thanks Guys, we made the correction. If you look at something long enough, you tend to look right past the obvious! Thanks again!!