# Call pick up is not working in pstn phones

**URL:** <https://community.asterisk.org/t/call-pick-up-is-not-working-in-pstn-phones/45645>\
**Category:** Asterisk Support\
**Created:** [March 22, 2014, 1:24pm UTC](https://community.asterisk.org/t/call-pick-up-is-not-working-in-pstn-phones/45645 "2014-03-22T13:24:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![iranna\_m054](https://avatars.discourse-cdn.com/v4/letter/i/a698b9/32.png) [@iranna\_m054](https://community.asterisk.org/u/iranna_m054)\
**Post date:** [March 22, 2014, 1:24pm UTC](https://community.asterisk.org/t/call-pick-up-is-not-working-in-pstn-phones/45645/1 "2014-03-22T13:24:03Z")

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Call pickup is allows to answer an incoming call from another phone.

For Eg: I have three PSTN phones .If i made a call from one pstn to another pstn i can able to pick up the call from the third pstn phone by pressing \*9(extension of second pstn) .But here what’s the problem is once i press \*9 it is automatically goin to voice mail.can any one please tell me any solution for this problem.

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**Author:** ![david55](https://avatars.discourse-cdn.com/v4/letter/d/e19adc/32.png) [@david55](https://community.asterisk.org/u/david55)\
**Post date:** [March 22, 2014, 3:27pm UTC](https://community.asterisk.org/t/call-pick-up-is-not-working-in-pstn-phones/45645/2 "2014-03-22T15:27:11Z")

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Not without details of your dialplan. If you didn’t write the dialplan, you should contact the person or organisation that did.

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**Author:** ![iranna\_m054](https://avatars.discourse-cdn.com/v4/letter/i/a698b9/32.png) [@iranna\_m054](https://community.asterisk.org/u/iranna_m054)\
**Post date:** [March 24, 2014, 4:08am UTC](https://community.asterisk.org/t/call-pick-up-is-not-working-in-pstn-phones/45645/3 "2014-03-24T04:08:23Z")

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i have fallowing dial plans:  
exten =\> \_\*9.,1,SET(GLOBAL(PICKUPMARK)=${EXTEN:2})  
exten =\> \_\*9.,n,Pickup(${EXTEN:2}@PICKUPMARK)