Im playing around with the capabilities of asterisk, and possibly with a business idea.
What im looking to do, is to redirect any and all incomming calls to a ring group of outside cell numbers (with agents in the field)
Lets play around with the idea, that is impractical to install softphones on their individual phones, with possible different software(some people still insist on using apple products for some reason)
All this is doable, even for a simple mind like me, but…
Im trying to see if i can make the individual agents have a choice of accepting the call, and if they reject it, it will instead call the next agent, like if they were in a meeting…
My plan is, to make a choice…
- for accepting the call
- for rejecting the call
- for replaying the message.
Is this possible to do? or do i need to use 2 open lines at the time for this to be possible?
If so, can anyone send me in direction of some material i can read about ? or maybe an example of a script?