I have create call file who call on an IVR.
But if the Caller don’t press any touch on the IVR, i want that the IVR retry the call or call file resume.
If caller press # touch, no need te restart, the caller go to another IVR.
It’s possible ? Can someone help me please ?
I don’t think call files are the best place to put this king of
logic. Call files are simply a way to initiate a single application or point in the dialplan.
AGI, AMI, or ARI are better interfaces, allowing you to apply the
logic you need.
thank for info
but now i can’t use this interfaces, I’m not good enough for that
If someone can give me help ?
the desired process is >
initiate call (method ?, actually with call files)
Ring for 20 second, if answer (if not answer retry in 60 second for 3 time)
Called person must press #
If press # go to IVR
If not press # , the call is again made in 60 second for 3 time
thank if someone can help me
Looks like you’re setting up an outbound IVR. You can find some background on the system I build using
WombatDialer. Call files were not an option.
You can also look at the
python code I use with the
AGI() interface. Hope it helps!
I hope you’re only calling other staff -or- co-workers with this method. Calling someone three (3) times in row for a marketing campaign would be very annoying.
It’s only for call customer and deliver message from alarm system, not publicity !