I have to build a call center system using Asterisk 11.4. Only after installing Asterisk 11.4, I found from Vicidial forums that currently vicidial version 2.7 supports till Asterisk 1.4, it won’t be compatible with Asterisk 11.4.
I am havign doubt, can’t we do build call center system either by
using Vicidial 2.7 ?
using any other product like vicidial ? (But don’t prefer to go products like AsteriskNow/Vicibox/GoAutoDial which installs everythign from OS, I can’t install OS in my system,I have to use existing OS)
only using Asterisk 11.4 ?
My requirement is as below.
I have a client application haivng Click to Call button which when customer clicks on that , call should go to CSR. CSR must see the customer details in GUI like customer name, email, address and some information coming dynamically from the client application. and also if a particular CSR in that section is busy, call should go to another available CSR automatically.
Could anyone guide me how do I go about in implementing this solution?
Going back Asterisk 1.4 is one option by which I can Vicidial 2.7.