Call center design

Hi! I’ve a call center with a server receiving and recording the calls and redirecting them to the appropriate agent.

i have 3 agents (support, sales, administrative) with different extensions and queues. Everything works perfectly.
Now, i want check statics on incoming calls, as prefix on phone numbers (the state with more calls), duration of each call… but i dont know how i could do it.

any tip or idea about what could i do?

Set up your CDR and queue logs to be written to a database and then query that database.

You need a CC reporting tool (of which there are a number, with different features - YMMV).
But remember to join our inquiry on what Asterisk call centre users want: http://www.digium.com/blog/2018/06/27/asterisk-contact-center-survey-results-will-be-interesting/ :slight_smile: