I am planning to create a hosted autodialer, and I am a little mystified on a couple of things.
I have seen some companies offering unlimited use on their hosted autodialers for $250/month per user. What I am trying to figure out is how they can do this and still be profitable, and also get an idea on their profit margins.
From what I understand, termination costs around 1.5 cents per minute, and the “unlimited” LD is not really unlimited. So, theoretically, someone could use enough minutes to where the autodialer company would lose money on their account. Do they just use the law of averages and not worry about the outliers?
I was also wondering if they could be using analog lines and taking advantage of local telephone company deals. I have contacted my local telephone company and they have lines that they say really are unlimited LD, even for call centers, for about $30 per line. Problem is, can I define the outbound CID on an analog line? The companies I am looking at advertise user defined CID, so if this is not possible on analog, they must be using VOIP.
Thanks for any guidance!