Background music is not playing

[Akshit3]

this is my extensions.conf file

[from-trunk]
2 exten => +48222300490,1,NoOp(Incoming call to +48222300490)
3 same => n,Answer()
4 same => n,Playback(welcome-message) ; Play welcome sound
5 same => n,Set(MUSICCLASS=default) ; Set background music
6 same => n,Queue(agents-queue) ; Call queue (plays music until answered)
7
8 ; API call after the call is connected
9 same => n,Set(CALLERID(num)=${CALLERID(num)}) ; Get caller number
10 same => n,System(curl -X POST “http://yourapi.com/call-connected” -d “phone=${CALLERID(num)}”)
11
12 ; Continue the call process
13 same => n,Wait(1)
14 same => n,Hangup()
15
16 exten => h,1,NoOp(Call ended for ${CALLERID(num)})
17 same => n,System(curl -X POST “http://yourapi.com/call-ended” -d “phone=${CALLERID(num)}&duration=${CDR(duration)}”)
18 same => n,Hangup()
~

this is connected with PBX why the background music is not playing the music file is in the /var/lib/asterisk/sounds/en/ but still the background sound is playing when we are calling .

[root@-:/etc/asterisk]# asterisk -rx “sip show registry”
Host dnsmgr Username Refresh State Reg.Time
217.149.244.35:6090 N 1690100 105 Registered Wed, 26 Feb 2025 13:11:17
1 SIP registrations.
[root@-:/etc/asterisk

[david551]

It is not possible to answer without queues.conf, and musiconhold.conf would be useful as well. However:

@Akshit3

same => n,Set(CALLERID(num)=${CALLERID(num)}) ; Get caller number

has no overall effect, and

@Akshit3

same => n,System(curl -X POST “http://yourapi.com/call-connected” -d “phone=${CALLERID(num)}”)
11
12 ; Continue the call process

hints at a possible fundamental misunderstanding of how Queue works. This code will not be executed if an agent answers, and will only be executed after the call has failed.

[jcolp]

Additionally, console output and more explanation of what this means:

@Akshit3

this is connected with PBX why the background music is not playing the music file is in the /var/lib/asterisk/sounds/en/ but still the background sound is playing when we are calling

is something play, or not?
if something is playing, are you saying it is playing the WRONG thing?

[Akshit3]

something is playing in the background but thats not our music they are saying something in pollish language

[Akshit3]

something saying in pollish laguage
and the logs are showing like this

[Feb 27 10:47:25] WARNING[24407][C-00000019] acl.c: Unable to lookup ‘-’
[Feb 27 10:47:25] NOTICE[24407][C-00000019] chan_sip.c: Call from ‘1690100’ (217.149.244.35:6090) to extension ‘s’ rejected because extension not found in context ‘from-trunk’

[jcolp]

Okay, so that shows a call not even getting handled by Asterisk due to the extension not being found.

@Akshit3

[Feb 27 10:47:25] NOTICE[24407][C-00000019] chan_sip.c: Call from ‘1690100’ (217.149.244.35:6090) to extension ‘s’ rejected because extension not found in context ‘from-trunk’

The call went to extension “s”.

@Akshit3

exten => +48222300490,1,NoOp(Incoming call to +48222300490)

It is in the dialplan as “+48222300490”

[Akshit3]

may I know the solution for this how to connect the call and play the background music

[jcolp]

The easiest option is to change the extension in the dialplan to “s”.

[Akshit3]

then in which number we should have to call ?

[jcolp]

@jcolp

+48222300490

presumably.

The problem is that whatever you are receiving the call from isn’t sending the call to that in Asterisk. It is sending it to “s”. Another option is you could change the register line and add “/+48222300490” to the end. That will probably result in the call coming into “+48222300490” in Asterisk.

[Akshit3]

this is my configuration now will it work ?