Avaya/Asterisk H323 - Unsupported userInput message type


#1

Hi,

Can anyone help me with this problem.

We have an Avaya IP Office unit, which we have configured via ooh323 to Asterisk.

We can connect fine and listen to the demo message without any issues.

However, when we try to select any menu options by passing DTMF we recieve the following error in h323_log.

12:33:52:441 H.225 Facility message Received (incoming, ooh323c_2)
12:33:52:441 Unsupported userInput message type received - ignoring.(incoming, ooh323c_2)
12:33:53:210 H.225 Facility message Received (incoming, ooh323c_2)
12:33:53:210 Unsupported userInput message type received - ignoring.(incoming, ooh323c_2)
12:33:54:289 H.225 Facility message Received (incoming, ooh323c_2)

We have attempted multiple configurations on the asterisk side to attempt to to recognise the DTMF without any luck.

Can someone please help by providing a working configuration or suggestions as to what could be causing this problem.

Thank you in advance!