We want to implement a PBX/VoIP system soon. One goal is to eliminate voicemail left for our emergency support department by client’s who do not have that level of support. Requiring a PIN to access a specific department would achieve this goal.
Would Asterisk support something like this:
User calls and is offered a list of departments (Case Based Support, Managed Services, Sales … ).
During the business hours:
If the user selects, Managed Services, the call will be routed to our managed services department and handle as usual. Either answered or a voice mail left.
The user would be required to enter a pin to access managed services, after entering the PIN, they are presented with a menu for standard support or emergency support. The emergency support queue would then notify our staff via email.
If Asterisk can do this, are there any pre-packaged versions that may give me a jump start on getting this setup. I could probably roll my own as I’ve setup a basic asterisk box before but right now time is more of a constraint.