Not sure whether this is the right section for this but here is my question;
I have a particular call center scenario below using Cisco CUCM and Asterisk where I would like to create multiple “virtual phones” in Asterisk which can auto-answer incoming calls.
Cisco CUCM ----SIP Trunk----Asterisk—(SIP/other)—VirtualPhones
- Cisco CUCM will create an active call to Asterisk Virtual Phone using Cisco Extend and Connect feature. It is a continuous call which will be active as long as Cisco Call Center agent is logged in.
- When a customer call is diverted into this active call, we will programmatically send a request to specific Asterisk virtual phone extension to conference that call with a specific number, in this case agent’s mobile number.
- How can we create multiple CTI port type of virtual devices in Asterisk? My guess is we need to work with PJSIP and create some Java-based phones/ports on the server which will register to Asterisk.
- How can we trigger a conference on an extension? I believe MeetMe command can be used but not sure about how to trigger the conference programmatically