Asterisk inbound call centre


My copmany has 2 office One in chicago and 2nd is Ahmed Abad (INDIA).
IN US we have 2 Toll Free No for customer support.

I want to divert the call that receive on (Toll Free No) in USA, I want to receive these call at here on softphone/computer In INDIA Office.

a. Call Waiting Feature must be available
b. All Call centre or atleast maximum call centre features required…

Q2. How and What are the Procedure to implement it.?
Q4. Is there any Tutorial for establish Call Centre with Asterisk??
or confugration snaps shots.

In short i want to estalish small call centre…


Thanks in Advance to all.

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