Asterisk Call Queue and PAP2

Asterisk Asterisk Support
1

Hi,

Ever wonder if any of you guys used PAP2s as endpoints for Asterisk. Here’s the problem I’ve encountered. I currently have 6 lines on 3 PAP2s. And the call queue is configured to ring all or roundrobin. So I would expect that it would ring all available lines or will search the available line in a roundrobbin fashion.

Problem 1, It doesnt ring all.
Problem 2, it seems that the call queue can only accept 2 call at a time. Coz even if there are 4 more lines avaialble, it wont ring them and the caller is still at queued.

But if I try X-Ten softphones, it works as expected. Any one can advise the right config for the PAP2?

Thankyou in advance!

Regards,
Rock

2

post the configs you have now (relevant sip.conf entries minus secrets, queues.conf, agents.conf, extensions.con) so we can see if its a config problem :smile:

3

Thanks Iron, I was suspecting the PAP2s. Coz when am using X-lite or a Single line IP Phone, it works fine. Whenever am using a device that has 2lines, it tends to ring 1 line to every device. I’m suspecting the usage of random ports behind the NAT. As I’ve obeserved, it will only ring 1 line for every device of a different port and if there are more than 1 device. Try this using 2 PAP2s on a queue for 4-lines.

4

we used AMP to configure our queue here’s our config files.

sip.conf:
[general]

port = 5060 ; Port to bind to (SIP is 5060)
bindaddr = 0.0.0.0 ; Address to bind to (all addresses on machine)
progressinband=no
disallow=all
allow=g729
allow=ulaw
allow=alaw
context = from-sip-external ; Send unknown SIP callers to this context
callerid = Unknown

#include sip_additional.conf

sip_additional.conf:
[200]
username=200
type=friend
secret=*
record_out=Adhoc
record_in=Adhoc
qualify=no
port=5060
nat=yes
mailbox=200@device
host=dynamic
dtmfmode=rfc2833
context=from-internal
canreinvite=no
callerid=device <200>

[201]
username=201
type=friend
secret=*
record_out=Adhoc
record_in=Adhoc
qualify=no
port=5061
nat=yes
mailbox=201@device
host=dynamic
dtmfmode=rfc2833
context=from-internal
canreinvite=no
callerid=device <201>

[202]
username=202
type=friend
secret=*
record_out=Adhoc
record_in=Adhoc
qualify=no
port=5060
nat=yes
mailbox=202@device
host=dynamic
dtmfmode=rfc2833
context=from-internal
canreinvite=no
callerid=device <202>

[203]
username=203
type=friend
secret=*
record_out=Adhoc
record_in=Adhoc
qualify=no
port=5060
nat=yes
mailbox=203@device
host=dynamic
dtmfmode=rfc2833
context=from-internal
canreinvite=no
callerid=device <203>

[205]
username=205
type=friend
secret=*
record_out=Adhoc
record_in=Adhoc
qualify=no
port=5060
nat=yes
mailbox=205@device
host=dynamic
dtmfmode=rfc2833
context=from-internal
canreinvite=no
callerid=device <205>

[206]
username=206
type=friend
secret=*
record_out=Adhoc
record_in=Adhoc
qualify=no
port=5061
nat=yes
mailbox=206@device
host=dynamic
dtmfmode=rfc2833
context=from-internal
canreinvite=no
callerid=device <206>

queues_additional.conf:
[1]
wrapuptime=0
timeout=45
strategy=fewestcalls
retry=5
queue-youarenext=queue-youarenext
queue-thereare=queue-thereare
queue-thankyou=queue-thankyou
queue-callswaiting=queue-callswaiting
music=default
monitor-join=yes
monitor-format=
member=Local/203@from-internal/n
member=Local/202@from-internal/n
member=Local/201@from-internal/n
member=Local/200@from-internal/n
maxlen=0
leavewhenempty=no
joinempty=yes
context=
announce-holdtime=no
announce-frequency=15

[2]
wrapuptime=0
timeout=45
strategy=ringall
retry=1
queue-youarenext=queue-youarenext
queue-thereare=queue-thereare
queue-thankyou=queue-thankyou
queue-callswaiting=queue-callswaiting
music=default
monitor-join=yes
monitor-format=
member=Local/206@from-internal/n
member=Local/205@from-internal/n
maxlen=0
leavewhenempty=no
joinempty=yes
context=
announce-holdtime=yes
announce-frequency=105

extensions_additional.conf:

exten => 18009551772,1,SetVar(FROM_DID=18009551772)
exten => 18009551772,2,Goto(ext-queues,2,1)
exten => 19738540841,1,SetVar(FROM_DID=19738540841)
exten => 19738540841,2,Answer
exten => 19738540841,3,Wait(0)
exten => 19738540841,4,Goto(ext-queues,1,1)