# Asterisk base call center solution

**URL:** <https://community.asterisk.org/t/asterisk-base-call-center-solution/8310>\
**Category:** Asterisk Support\
**Created:** [August 5, 2006, 5:50pm UTC](https://community.asterisk.org/t/asterisk-base-call-center-solution/8310 "2006-08-05T17:50:08Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![hikenboots](https://avatars.discourse-cdn.com/v4/letter/h/53a042/32.png) [@hikenboots](https://community.asterisk.org/u/hikenboots)\
**Post date:** [August 5, 2006, 5:50pm UTC](https://community.asterisk.org/t/asterisk-base-call-center-solution/8310/1 "2006-08-05T17:50:08Z")

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Any Asterisk Base System Used For inbound , outbound Call Center Yet? like a all in one setup, can anyone point me in the right derictions to any open source group and anyone who has perfected the system, plan to set up a call center for 10 seats using sip base voip that doesn’t requier ATA’s or gateways like broadvoice voip. thanks

feature below listed

Predictive Dialing  
ACD Call Routing Automated Call Distribution System  
IVR Self Service Interactive Voice Response  
Call Recording & Conferencing  
Call & Agent Monitoring  
CRM

Features:

Administrator  
User Management  
Agent Customization  
List Management

Supervisor  
Call Recording  
Agent Monitoring  
Summary Screens  
Real-Time ACD Status  
Real-Time Agent Statistics  
Call Log Reporting  
Campaign Reporting  
List Performance Reporting  
Agent Performance Reporting  
Disposition / Call Completion Reporting  
Toll Free Numbers  
Local Numbers  
Training Mode

Agent Desktop  
Multi-Party Call Conferencing  
Call Transfer agent, skill, external  
Enterprise CRM Integration Customer Relations Management System  
Customer Lookups  
Inbound Worksheets and Scripts  
Remote Agent Support  
Live Internal Chat  
Session History Archive  
Inbound Call Detail Screen Pops inbound Computer Telephony Integration  
Call Blending simultaneous inbound/outbound  
Outbound Screen Pops outbound Computer Telephony Integration  
Outbound Worksheets and Script  
Call-Back Scheduling  
Call Routing  
Inbound Campaigns  
IVR Call Routing Interactive Voice Response  
ACD Automated Call Distribution System  
Skills Groups route call by agent?s skill  
Inbound Call Queues  
Blended Call Queues

Predictive Dialer  
Outbound Campaigns  
Predictive Dialing  
Power Dialer  
Answering Machine Detection  
Real-Time Dialer Performance Statistics  
Custom Caller ID