I have been contacted by a new client who has in place an Asterisk system and is having issues with dropped calls and distorted phone conversations. I know very little about this product. It would seem that the system was installed by a ‘friend’ and that friend no longer has the time to help.
Can anyone help me to understand what information I would need to gather to start the process of assessing the system. It’s a small real estate business.
One two specific questions:
Can a report be run from the system to provide an idea of what hardware and software is in use?
Can a report be run from the system to provide a history of dropped calls or other problems or errors?
Thank you in advance for any help you can provide to get me started on helping determine what I am dealing with.