# Answer Call-Queue from AMI

**URL:** <https://community.asterisk.org/t/answer-call-queue-from-ami/69520>\
**Category:** Asterisk APIs\
**Created:** [January 25, 2017, 9:14am UTC](https://community.asterisk.org/t/answer-call-queue-from-ami/69520 "2017-01-25T09:14:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tetzschner](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/tetzschner/32/2126_2.png) [@tetzschner](https://community.asterisk.org/u/tetzschner)\
**Post date:** [January 25, 2017, 9:14am UTC](https://community.asterisk.org/t/answer-call-queue-from-ami/69520/1 "2017-01-25T09:14:27Z")

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I’m a totally \* newbie, but want to move from Dialogic SDK to Asterisk.

Is the headline question possible?

My head-scenario with Asterisk is:

A. 5 SIP extensions (hardware, not softphones), with headset and auto-answer enabled.  
B. 1 SIP trunk (multiplies channels and multiplies DID’s).  
C. some kind of queue where all incoming trunk-calls are set on hold.  
D. the 5 SIP extensions knows nothing about the queue, but a ‘booking-software’ should be able to ‘redirect’ (over socket AMI) one of the queue-calls (after own choice) to an SIP-extension. (The auto-answer on the SIP-phone will automatically pick up the call and the operator got the call/customer in the headset… without touching the phone or headset).

Furthermore socket-AMI should be able to voice-record the call, put it on hold (again) and finally drop the call.

Is this possible?

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**Author:** ![ambiorixg12](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/ambiorixg12/32/1887_2.png) [@ambiorixg12](https://community.asterisk.org/u/ambiorixg12)\
**Post date:** [January 26, 2017, 2:32am UTC](https://community.asterisk.org/t/answer-call-queue-from-ami/69520/2 "2017-01-26T02:32:34Z")

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Send the caller to e holding bridge, USing BridgeWait() and the h option, then use [AMI Redirect action](https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Redirect) to redirect callers

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<div class="post-metadata">

**Author:** ![tetzschner](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/tetzschner/32/2126_2.png) [@tetzschner](https://community.asterisk.org/u/tetzschner)\
**Post date:** [February 5, 2017, 12:24pm UTC](https://community.asterisk.org/t/answer-call-queue-from-ami/69520/3 "2017-02-05T12:24:27Z")

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Thanks champ 😄 that’s working just like I wanted